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HOTELRATESPRO.COM Travel Cancellation and Refund Policy
HOTELRATESPRO.COM suggests you review the cancellation policy prior to completing a hotel
booking. Cancellation policies vary from hotel to hotel and by inventory
providers. Please read them carefully.
Promotional or HOTELRATESPRO.COM Rates - general policies state that your must cancel your
reservation by 4 or 6 PM of arrival date, or 24, 48, or 72 hours prior to your
specified arrival date; however, these are general guidelines and the specific
policy of the property will prevail. If you cancel before the deadline, usually
you will not be charged a penalty. Canceling after the stated period will result
in a cancellation penalty fee. Hotels are now offering special discounts that do
require total prepayment, with no cancellations allowed.
Prepaid bookings have stricter cancellation penalties.
Reservations of "Special Internet Rates" will apply a cancellation fee
regardless of the timeframe of cancellation. If the cancellation is outside of
the time allotted, you may be charged for one night's stay. Please read the
specific cancellation policy provided for each property on the site and in any
emails regarding your reservation.
All refunds from cancellations, less penalties, are processed directly to your
credit card at the time of cancellation. Please note that it may take up to 72
hours for you to see the posted transaction on your credit card account.